Welcome to https://garhwalhospitality.com/. We aim to ensure a secure and transparent payment experience for all users. This Refund Policy explains how refund-related matters are handled for transactions made through our platform.

1. Refund Eligibility Criteria

Refunds are subject to the specific policies of the individual merchant or business to whom the payment was made. We recommend reviewing the merchant's refund guidelines directly on their website or by contacting them. Garhwal Hospitality does not determine refund rules but facilitates the process as needed.

If approved, refunds will be issued within 90 days from the date of approval to the original payment method used during the transaction.

2. Reporting Payment Issues

If you experience an issue with a transaction, such as an unauthorized charge or billing discrepancy, please take the following steps:

• First, contact the merchant or service provider involved to resolve the issue directly.
• If the issue remains unresolved, our support team is available to assist with further guidance and escalation if necessary.

3. Customer Assistance by Garhwal Hospitality

Our support team is here to provide help regarding general queries, payment processing, and guidance on refund matters. While we do not issue refunds directly, we are available to support customers navigating the process.

4. Chargebacks & Dispute Handling

In case of formal disputes or chargebacks, we will collaborate with all involved parties—merchants, payment processors, and cardholders—to investigate and resolve the matter in compliance with relevant laws and financial institution policies.

5. Responsibility & Liability Disclaimer

Garhwal Hospitality and our payment partners, including PHONE PAY, are facilitators of transactions. We are not responsible for the quality of goods or services provided by merchants, nor do we guarantee the outcome of refund requests. Our role is limited to payment facilitation and support.

6. Policy Revisions

We reserve the right to make updates or changes to this Refund Policy at any time. Any modifications will be published on our website, along with a revised “Last Updated” date.

7. Contact Us

For further inquiries or support regarding refund-related issues or transaction concerns, you can reach our customer support team at info@garhwalhospitality.com.