Welcome to https://garhwalhospitality.com/. We prioritize providing a safe and smooth payment experience for our customers. We understand that sometimes situations arise where a refund or return may be necessary. This policy outlines how such cases are managed when using our platform.

1. Overview of Refunds

As a third-party payment facilitator, Garhwal Hospitality processes transactions for various service providers and vendors. Refunds or returns are governed primarily by the individual merchant’s policies. Customers are advised to refer to those policies for specific refund rules and eligibility.

2. Conditions for Refund Requests

Refund approval depends on the terms set by the merchant. However, general scenarios that may qualify for a refund include:

• Incorrect or duplicate payments
• Delivery of a defective product or substandard service
• Refund allowances as per the vendor’s return policy

3. How to Request a Refund

To initiate a refund or return:

1. Contact the respective merchant directly with your payment details and refund concern.
2. If you face unresolved issues, you may escalate the matter to our support team for additional assistance.

4. Our Role in Customer Assistance

We offer support to customers who face payment issues on our platform. While we don’t process refunds directly, our team can help mediate between you and the merchant if needed.

5. Handling Disputes & Chargebacks

In case of payment disputes or chargebacks, we will conduct a thorough review in collaboration with the merchant and payment processor. Final decisions will be based on the evidence provided and in compliance with relevant legal and financial standards.

6. Scope of Responsibility

Garhwal Hospitality and its payment gateway partners (such as PHONE PAY) do not hold liability for products or services rendered by third-party merchants. Our responsibility is limited to transaction facilitation and dispute support within the bounds of our service terms.

7. Updates to This Policy

We may revise this policy periodically. All updates will be made available on our website with a modified "Last Revised" date for transparency. We recommend checking this page for any future changes.

8. Get in Touch

If you have any questions or require help regarding a payment or refund issue, please reach out to our support team at info@garhwalhospitality.com.